Skip to content
EmailShield EmailShield Docs

Get help

Stuck, or not sure what a result means? A real person on the team will help. Pick whichever channel suits you.

Chat with us

Section titled “Chat with us”

The chat bubble in the bottom-right corner of every page — here in the docs and inside the EmailShield app — goes straight to the support team. In the app you’re signed in already, so we can see the job you’re asking about; here in the docs the chat asks you to sign in first.

Chat with us

Slack

Section titled “Slack”

Join the community Slack at slack.emailshield.co. Ask questions, share what’s working for other cold emailers, and hear about new features first. It’s the same Slack used by Maildeck and LeadSonar customers, so you can ask about your whole stack in one place.

Telegram

Section titled “Telegram”

Message @ScalingRoomSupportBot on Telegram.

What to include

Section titled “What to include”

You’ll get an answer faster if you tell us:

  • The job — its name, or the link from your browser’s address bar when you have the results open.
  • What you expected and what you saw — for example “this address is marked invalid but I emailed them last week”.
  • A few example addresses, if it’s about specific results.