Questions and answers
Does EmailShield send an email to the people on my list?
Section titled “Does EmailShield send an email to the people on my list?”No. It starts the conversation a real email would with the recipient’s mail server, asks whether the mailbox exists, and stops before anything is sent. How verification works →
Is a “valid” address guaranteed to reach the inbox?
Section titled “Is a “valid” address guaranteed to reach the inbox?”No one can promise that. Valid means the mailbox exists and accepts mail. Whether your email lands in the inbox or in spam depends on your domains, your inboxes and what you write.
Why was I charged for invalid addresses?
Section titled “Why was I charged for invalid addresses?”Because “this mailbox doesn’t exist” is a real answer — it’s the answer that stops a bounce. You only get credits back for results we couldn’t answer (Unknown, Not Verified). Credits and plans →
The same address was valid last month and invalid now. Which is right?
Section titled “The same address was valid last month and invalid now. Which is right?”Probably both. People leave jobs and their mailboxes are closed all the time, which is why we recommend verifying the week you send.
Can I verify the same list twice?
Section titled “Can I verify the same list twice?”Yes. Within 48 hours you’ll get the same answers back. After that, it’s checked fresh.
Why am I asked for a company and phone number?
Section titled “Why am I asked for a company and phone number?”Trial accounts fill in a short profile before verifying. It keeps free credits away from throwaway accounts and lets us help you get set up. Paid accounts aren’t asked.
I paid — why am I asked for business details?
Section titled “I paid — why am I asked for business details?”After your first payment we ask once for the business details that go on your invoices. You won’t be asked again.
New jobs say “Technical maintenance”. What’s going on?
Section titled “New jobs say “Technical maintenance”. What’s going on?”New jobs are occasionally paused for a short time. Running jobs keep going, and nothing is charged for a job that wasn’t accepted. Try again later or ask in the chat.
How long do you keep my data?
Section titled “How long do you keep my data?”Your uploaded columns (names, companies and so on) are kept for 30 days after a job finishes so you can export them. Verification results stay until you delete the job, which you can do at any time from the results list.
Do credits expire?
Section titled “Do credits expire?”Top-up credits never expire. If a plan or trial ends you keep 1,000 plan credits plus all your top-up credits; the rest are held and come back when you subscribe again.
Can I get API access on the trial?
Section titled “Can I get API access on the trial?”API access starts with any purchase — any plan or a single top-up. API overview →